How does MnemonX protect my data?

MnemonX encrypts all your data with AES-256-GCM encryption on your device before anything is sent to the server. The server only ever stores ciphertext — it can never read your data.

Which AI tools does MnemonX work with?

MnemonX works with any AI platform that supports OAuth 2.0 integrations, including ChatGPT, Claude, Gemini, Perplexity, and any custom AI tools via the MnemonX Memory API.

Can I control which AI apps access which data?

Yes. MnemonX supports domain-scoped OAuth permissions — you can grant a specific AI app access to only your Work domain, for example, while keeping your Personal domain private.

Is my data synced across devices?

Yes, on Pro and Premium plans your encrypted wallet is synced to the cloud so you can access it from any device, while the encryption key remains on your device.

MnemonX — Your AI Memory, Everywhere

1. Overview

This SLA describes availability, support, and performance commitments for paid MnemonX plans across all live data regions (US and EU). Free-plan users are not covered but may contact [email protected].

2. Uptime Commitments by Plan

Plan	Monthly Uptime	Max Downtime/Month	Applies to
Pro ($9.99/mo)	99.5%	~3.6 hours	US + EU regions
Premium ($14.99/mo)	99.5%	~3.6 hours	US + EU regions
Team ($49/mo)	99.9%	~43 minutes	US + EU regions
Enterprise (Custom)	99.95%	~21 minutes	All regions incl. pipeline

Uptime measured as the percentage of minutes in a calendar month during which the MnemonX platform is available and responding to authenticated API requests. Measured per region independently.

3. Regional Uptime — US vs EU

🇺🇸 United States (us-east-1)

Supabase + Vercel on AWS us-east-1

Maintenance window: Sundays 02:00–04:00 EST

Incident response: English · US Eastern hours primary

🇪🇺 European Union (eu-central-1)

Supabase + Vercel on AWS eu-central-1 (Frankfurt)

Maintenance window: Sundays 02:00–04:00 CET

Incident response: English · CET business hours primary

Planned maintenance: We provide at least 48 hours notice for planned maintenance via the status page and, for enterprise customers, direct email notification. Planned maintenance during the maintenance windows above does not count against uptime calculations.

4. Support Response Times

Plan	Response Time	Channel	Hours
Pro	48 hours	Email	Mon–Fri
Premium	24 hours	Email	Mon–Fri
Team	8 hours	Email + priority queue	Mon–Fri
Enterprise	2 hours (P1) / 4 hours (P2)	Dedicated Slack + Email	24×7 for P1

EU enterprise customers: first-response engineers are available during CET business hours (09:00–18:00 CET, Mon–Fri) for non-P1 issues.

5. Data Residency SLA

5.1 EU data stays in EU

MnemonX guarantees that EU-region encrypted wallet content and encryption keys will not be transferred outside EU/EEA infrastructure without explicit consent or legal requirement. This is a contractual commitment backed by our DPA and SCCs.

5.2 Regional fault isolation

US and EU regions operate on independent Supabase projects. An outage in the US region does not affect the EU region and vice versa. Regional uptime is measured and reported independently.

5.3 Coming-soon regions

APAC, SEA, and LATAM regions are not covered by this SLA until they are officially launched. Enterprise customers can request early access with a custom SLA addendum.

6. Exclusions

→Scheduled maintenance during published maintenance windows (48h notice).
→Force majeure events (war, natural disaster, pandemic, government action).
→Third-party service outages outside MnemonX control (e.g. AWS region outage, Twilio SMS outage, Stripe outage).
→Issues caused by the customer's network, browser, or device.
→Beta features explicitly labelled as experimental.
→Free-plan usage.
→Account or organization suspension due to non-payment on an invoice-billed subscription — not an SLA-qualifying outage.

7. SLA Credits

If monthly uptime falls below the committed level, Team and Enterprise customers are eligible for service credits:

99.0% – 99.4%10% of monthly fee
95.0% – 98.9%25% of monthly fee
< 95.0%50% of monthly fee

Credits must be requested within 30 days of the incident via [email protected]. Credits apply to the affected region only. Maximum credit per month: 50% of monthly fee. Credits are not refunds and have no cash value. For invoice-billed accounts (Team self-serve or Enterprise custom), credits are applied to the next invoice rather than refunded.

8. Incident Communication

Status page: Real-time status for both US and EU regions at status.mnemonx.ai. Subscribe to email/SMS alerts for region-specific incident updates.

P1 incident response (Enterprise): Initial response within 2 hours, status updates every 30 minutes, root cause analysis within 5 business days.

9. Contact

Support: [email protected]

Enterprise SLA / custom addendum: [email protected]

Security incidents: [email protected]

MnemonX · mnemonx.ai

Service Level Agreement